News

Garage Door Hardware Kits

Friday, May 25th, 2018 at 5:17 pm by Dan Musick

Hardware kits are available for customers who build their own sections as well as for those who buy the sections already made. We’re starting to see iron garage doors imported from other countries. These are much heavier than is typical.

On our website, you’ll find all the parts needed for your door. These include the hardware kit with all the hinges, rollers, and fixtures that tie together the sections and allow them to roll in the tracks. Wider doors need struts to keep the sections rigid when the door is open so the door can close easily.

Doors also need tracks, so we have the 2″ tracks for the lighter doors and 3″ tracks for heavier doors that typically weigh over 500 pounds.

To counterbalance the door weight a torsion assembly is needed. This includes the springs, shaft, bearing supports, cable drums and the cables.

Garage door seals are also normally ordered with the kits.

Last is the opener with the drive and motor to raise and lower the door. For the 1,000 pound doors these can cost as much as $1500 to $2000.

The easiest way to view all the parts you’ll need is to follow the links at our Garage Door Parts page.

To get prices for a complete kit, you can fill out our Door Hardware Order Form or contact us and we’ll help you find the parts you need.

New: Wholesale Prices for Garage Door Dealers Only

Friday, May 18th, 2018 at 5:07 pm by Dan Musick

Now here!

Over the years we’ve had a lot of wholesale customers come into our shop to pick up parts. As a result we finally put together a list to better serve them.

Here is the link to our wholesale garage door parts prices.

Prices on the Rise

Saturday, May 5th, 2018 at 12:34 pm by Dan Musick

Due to the recent tariffs added to Chinese imports material prices across the board are rising. This is especially true in our industry.

Many garage door parts such as rollers are made only in China and, as a result, costs for these are directly increased.

We hope to limit the increase in our garage door parts prices to around eight percent.

The same increase of about eight percent is true for our dock leveler parts as well.

All of our garage door springs are made in the United States, but because of competition with imported steel, prices for the US-made steel torsion springs have risen twice this year. As a result on Monday, June 18, we will be increasing our prices about 15 percent to cover these two increases.

We regret this unfortunate turn of events.

We wish you all the best in these changing times.

FedEx and Walgreens Team Up

Friday, April 27th, 2018 at 5:19 pm by Dan Musick

In a recent bid to offer even more options and convenience to customers, FedEx has partnered with Walgreens to provide FedEx Ground and Express package pickup in every Walgreens nationwide. As an internet retail company, we are always quick to extend these benefits to our customers.

Starting April 27th, 2018 this shipping option will now be available for eligible orders. Restrictions include:

  • Dock leveler parts
  • Orders under $20 (before shipping/handling)
  • Select spring orders to California on Wednesday/Thursday (Drop shipped from our supplier)

When filling out the order online, enter your name in the customer box. In the company box enter “C/O Walgreens.” Then enter the address for your local Walgreens. If you are ordering by phone, just provide the address of the store. The person whose name is on the order will need to bring identification when picking up the packages.

Once the tracking indicates that the package has been delivered, head to your local Walgreens . . . 

Go to the photo/service desk . . . 

Provide photo I.D. and pick up the package.

Normal package delivery to your home is always available, but here are some advantages to picking up your packages at Walgreens:

Convenience

  • Pick up the package on your own schedule, while out running errands, driving home from work, etc.
  • If you know you will be out of town when the package is delivered, you can have it waiting for you at Walgreens instead of relying on a neighbor to bring a package inside.
  • Kill two birds with one stone – pick up other items you need while in the store.

Security

  • Packages are held securely, not left out on the porch or driveway.
  • If inclement weather is expected, you can keep the package out of the elements. This is especially helpful since many of our products like radio controls or garage door springs can be damaged by excessive moisture.

Future Employees

Friday, April 6th, 2018 at 4:36 pm by Dan Musick

This morning I heard that the unemployment rate was around four percent, which is about as low as I can ever remember it being. Earlier this week the Wall Street Journal reported that there is a shortage of workers in the Midwest. This week one of our employees provided a solution for our shortage of qualified help: birthing children.

Meet Lilias Ohrid Worley, daughter of Maggie and Daryle. Daryle is one of our salesmen. Lily was named after Lilias Trotter, an artist and missionary to Algeria. Her middle name is from Lake Ohrid in Albania where Lily’s parents met while working with youth in Albania as part of the missions ministry at Grace Church of DuPage.

Congratulations Daryle and Maggie!

To help advance Lily’s career we will be starting her with a special toy. Mothers think babies like soft blankets and cuddly stuffed animals. But we know better. We’re getting her a nice, hard and shiny Irwin brand vise grip.

This is the only brand of grip we use in the garage door business. Not many months pass where we don’t bet our lives and well-being on these grips. And, you can fix anything with a vise grip, even a broken heart. I bet some dentists have also discovered how handy they are.

Vise grips should be the key tool in MacGyver’s tool chest. They fall into the special class of panaceas. Those who have had to improvise know what I mean. Take, for example, WD-40. No more squeaks – and I heard you can fix a bum knee by rubbing the stuff into your knee. Duct tape is another panacea. I also understand it helped get some of the astronauts back from the moon. And what about bailing wire? No skilled doorman can honestly state that at least one time bailing wire was the best solution for a  particular application. Why, I heard once that a bunch of that stuff was used to help pull an elephant out of quicksand. 🙂

Outside Sales Help Wanted

Friday, March 16th, 2018 at 5:56 pm by Dan Musick

Our business is expanding and we’re looking for someone to help with outside sales. Some travel is required.

For the qualified individual, we are offering $6,000 per month plus commissions after a minimum sales figure has been reached. The job involves contacting commercial and industrial accounts.

The garage door industry is challenging, and a mechanical aptitude in the 99th percentile is a must. You can check yours by taking a preliminary mechanical aptitude test, copying the URL of the results, and emailing us the link through our contact page.

The qualified salesperson will be one of outstanding character and high moral values consistent with who we are.

Education, mechanical experience and knowledge of the door industry will also help.

 

Sales Help Wanted

Friday, March 2nd, 2018 at 6:26 pm by Dan Musick

DDM Garage Doors in West Chicago, Illinois is growing, and we need someone to help customers in the United States and around the world get parts for their garage doors and dock equipment.

Job Description

  • Help customers get the parts they need via phone, email, fax and local purchases.
  • Prepare and file written quotes including shipping over the road and international shipping.
  • Provide technical support for mechanical, electric, and hydraulic equipment, as well as for weather seals.
  • Provide solutions for parts used in special applications.
  • Resolve customer complaints regarding orders, delivery, damage, and returns.
  • Interface with operations, website production, purchasing, and warehouse.
  • Help manage customer records.
  • Help with a variety of tasks.

Qualifications

  • High mechanical ability. You may have a high mechanical aptitude even if you have never fixed anything. We suggest you try this mechanical aptitude test. Just click the appropriate link.
  • Curious about how things work
  • Detailed and organized
  • Honest
  • Ability to follow instructions
  • High school education
  • Excellent speaking and writing skills
  • Ability to manage emails and other communications
  • Internet proficient
  • Word and spreadsheet proficient
  • Ability to multi-task in a fast-paced environment
  • Hard working and motivated
  • Ability to create solutions for a wide variety of applications

More information about our company is on our blog titled “Who are We?”

If interested, please contact us.

How to Replace TorqueMaster One Springs

Friday, February 23rd, 2018 at 7:11 pm by Dan Musick

This week we posted our new TorqueMaster Spring Replacement video on YouTube.

This was created to use in conjunction with our written Wayne Dalton TorqueMaster Torsion Spring Replacement instructions with pictures and animated gifs.

It took a while, but I believe the quality was worth the wait. Do-it-yourselfers can now watch the video and determine if they want to buy TorqueMaster Springs and replace them without having to pay, in some cases, outrageous fees to have an outside contractor do the work.

I wrote the script, and Chris David shot and edited the video. Way to go, Chris!

We spent a lot of time showing how to remove the plastic liner from the tube. Over the years this has been a problem with many of our customers.

At DDM Garage Doors we wish those of you who view the video all the best.

 

New Products: Shaft and Strut Kits for New Shipping Restrictions

Friday, February 16th, 2018 at 6:33 pm by Dan Musick

In my January 19 blog, I explained the changes FedEx and UPS had made for shipping boxes that are over eight feet long. One inch of extra length would cost more than six times as much to ship.

Last week I showed a solution for shipping garage door seals to accommodate products that are over eight feet long.

This week we are showing a way to serve customers who need steel shafts and struts that normally ship in boxes over eight feet. The solution: Junction Kits.

Above you see one of our Shaft Junction Kits from our garage door shafts and couplers page that will fit into boxes that are less than eight feet long. This SH-011-16K Shaft Kit will allow us to ship a shaft for a 16′ wide door in boxes that are less than eight feet long.

Another new product is our Strut Kit. We had earlier developed strut junction kits that are available on our garage door struts page. Pictured above is our strut kit for nine foot wide doors. We have also developed these for wider Clopay doors.

Way to Go FedEx!

Friday, January 5th, 2018 at 9:18 pm by Dan Musick

Image result for fedex

We had hit a quagmire in synchronizing our shopping cart with FedEx website. I told our customer service rep, Kevin Kedzior, about the problem. It seemed insurmountable. In just a few days he brought over two of FedEx’s top software guns, Justin Cagney and Ed Cohen. An hour later all the pieces of the puzzle were aligned.

Just as the best vioinists make their performances seem effortless, so Kevin and his associates made the impossible look like a cake walk. That’s the mark of true professionals.

Way to go, Kevin! Keep up the superb work!

Unmatched Support. The Right Part. DIY with Confidence!