|Parts Orders for Shipping or for Local Pick up:||(800) 383-9548 | (630) 293-1337
Monday: 8 AM - 6:00 PM CT
Tuesday: 8 AM - 6:00 PM CT
Wednesday: 8 AM - 6:00 PM CT
Thursday: 8 AM - 6:00 PM CT
Friday: 8 AM - 6:00 PM CT
We also close for New Years Day, Good Friday, Memorial Day, July 4, Labor Day, Thanksgiving and Christmas.
NOTE: Please wear masks for local pickups. Order first online or over the phone and we will set the parts out for you.
|E-Mail:||Click to send email|
|Postal Mail and Customer Parts Pickups:||1092 Carolina Dr. Unit 5|
West Chicago, IL 60185 USA
YES, WE'RE OPEN FOR BUSINESS! DDM is considered a life-sustaining company because we are an internet retail company that provides essential products. Due to the Coronavirus and the Delta varation, however, we are continuing our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way is to order in advance through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance, to confirm availability of parts, and to place your order. Once ordered, your parts will be available for pickup in the lobby of our north side front entrance. Longer items will be picked up on the south side loading dock. Please honor the six foot social distancing rule. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"
PLEASE NOTE: DUE TO COVID-19 SHIPPING TIMES ARE NOT GUARANTEED, EVEN ON NEXT DAY AND SECOND DAY SHIPMENTS. NORMAL TRANSIT TIMES DO NOT APPLY.
PLEASE NOTE: COVID has interrupted global supply distribution chains resulting in unprecedented delays on incoming door industry products. The result is limited availability of many products, three month delays on incoming shipments, and an inflationary rate of over 50% just this year on many of our products.