DDM Adjusts to the COVID-19 Coronavirus. - DDM Garage Doors Blog

Posted March 20th, 2020 at 6:06 pm by Dan Musick

Picture of Coronavirus sign in the window.

Last Monday, employees in both of the DDM companies met to strategize and make changes regarding the COVID-19 Coronavirus.

I began the meeting reading from Psalm 91, and we began with prayer. Here are some selected portions of my text.

We are entering uncharted waters. However, keep in mind that God is providing opportunities to reveal His character in us to an unbelieving world. Look for ways to be different for Christ’s glory during COVID-19.

One of our core values is that we love others. In our current situation, by reducing the risk of contracting the coronavirus we protect our customers and employees.

Protection strategy:

1. We are currently restricting local pickups and having customers order online. Afterward, we set products in the lobby and lock the door.

2. Keep everyone away from each other and customers by keeping employees at home as much as is possible. By Wednesday, I expect to have only four people here to maintain essential operations.

We recommend that all employees check their temperatures every morning before eating or drinking anything. We also ask that wives or housemates check theirs daily as well. Do not come to work if your temperature is rising, this may indicate that you have the COVID-19 Coronavirus.

Deep Clean:

If one of us comes down with the virus, or if someone enters the building with the virus, we shut down the business for two days for a deep clean. Consequently, we do this with disinfected wipes, cleaning sprays, gloves, and an N95 mask, or we contract out the work.

Suggestions to help you protect yourself and others:

  • Adopt this mentality: Assume that everyone you meet has the virus. They have all sneezed on you, but you’re not infected yet.
  • Wash, wash, wash. Wash your hands any time you leave home and after every sneeze or cough.
  • Keep your hands away from your face. Wash your hands 20 seconds before eating, and cough into a tissue or your arm and away from others.
  • In addition, wash after leaving a building and returning. Wash after lunch and after going to the grocery store or pumping gas. Outside of quarantine washing hands is the single biggest deterrent to the spread of the coronavirus.
  • Further, we recommend you suspend handshakes and provide caring elbow bumps instead.
  • Exercise social distancing throughout the day. As much as it is possible, keep at least six feet away from others.
  • Do web searches on ways to follow the highest protective hygiene methods, during COVID-19. We’re talking about a learning curve for each of us.

To keep the office clean & safe:

Continue wiping down frequently touched surfaces, such as workstations, countertops, and doorknobs to prevent the spread of the coronavirus.

Is a garage door repair company a life-sustaining business?

According to the Illinois definition, garage door companies are exempt from Governor Pritzker’s shelter in place policy.

An image of Illinois' list of life-sustaining businesses.
Illinois garage door companies are considered life-sustaining.

On page six of Illinois’ list of life-sustaining businesses, we read that under the category of Repair and Maintenance, “Personal and Household Goods Repair and Maintenance” companies are exempt from the shelter in place policy.

On the national level, all garage door companies are considered essential services. This is according to the International Door Association press release titled IDA Releases Statement Regarding Door and Access Systems Industry as Essential Services.

Our whole economy is on shaky ground. Therefore, be prepared for anything. And pray hard for our employees, our business, and our nation.

Blessings in the name of our Lord Jesus Christ!

Dan Musick

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YES, WE'RE OPEN FOR BUSINESS! Due to the Coronavirus with the Delta and Omicron varations, we have changed our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way to do this is through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance and to place your order. When ready, we will call you and your parts will be available for pickup in the front entrance on the north side of the building. Longer items will be picked up on the south side loading dock. Please do not arrive until you have been notified that your order is ready.

COVID / DELTA / OMICRON VARIANT UPDATE! NO MASK, NO SERVICE! When picking up parts please wear a mask. If you don't bring one we'll gladly provide one. Please honor the six foot social distancing rule to protect yourself and our employees. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus.

DELAYS AND INFLATION: COVID has interrupted global supply distribution chains resulting in unprecedented delays on incoming door and dock industry products. The result is limited availability of many products, two to three month delays on incoming shipments, and an inflationary rate of over 100% on most of our products, and 200-300% on many of our core products such as springs and cones.

SHIPPING CHANGES: Shipping times are currently not guaranteed, even on next day and second day shipments. Normal transit times do not apply. Shipping prices on items over 10 feet long have tripled in many cases.

SPRING WIRE AND CONE SHORTAGES: We currntly have a good inventory of 2" ID springs and cones. However, due to cone and wire shortages, we currently do not have cones for the residential 1 3/4" and 2 1/4" ID springs. For these sizes many customers are reusing their existing cones. If you need the larger inside diameter springs for commercial doors, there will be a one to two month delay on your order. If you are willing to wait two months for your springs, please note that in the comment section of your order. We deeply regret the hardships this will create for many of our customers.

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