How to Order


There are four ways to place an order:
  1. Shop online using our shopping cart. To find the parts, you need to click on the menu above. On smartphones, click the left three horizontal lines at the left end of the red bar on top of the page. After clicking the three bars, or if you are viewing from a wide desktop, click the appropriate list of parts: Garage Doors, Garage Door Parts, Garage Door Springs, or Dock Leveler Parts. From there, you can follow links to the specific part you need. You can also look for the part by entering a description in the search box to the left of the magnifying glass symbol.
  2. E-mail us by clicking here.
  3. Call us at (800) 383-9548 or (630) 293-1337.
  4. Fax us at (630) 293-1526.
We need the following information from you:
  1. Part number(s) or description, and quantity
  2. Shipping address and phone number.
  3. E-mail address.
After processing the order, we will e-mail you the invoice.

If you would like to know the total price with shipping before ordering, please provide your state and zip code when contacting us.

There are two payment options:
  1. We accept payment through PayPal's secure web site, either by PayPal account or major credit card. You do not need to set up an account with them to pay by credit card.
  2. If you prefer, you may pay with a check payable to DDM Garage Doors, Inc. at the address listed below.
Privacy Policy

DDM Garage Doors, Inc. collects information provided by our customers, and sometimes we rely on public information to help accurately fill an order. We also use cookies to help process orders. Credit card information is received by our shopping cart at a secure web site, and also by phone or fax; we discourage e-mailing credit card numbers. Credit card numbers, expiration dates, and security codes are shredded throughout the day after payments have been processed. Customer e-mail addresses, home addresses, and phone numbers are normally stored but not sold nor shared unless required by law. A customer can request the information we have about him or her by contacting us by certified letter.

DDM Garage Doors, Inc.
1092 Carolina Dr. Unit 5
West Chicago, IL 60185

Unmatched Support. The Right Part. DIY with Confidence!

SALES HELP WANTED

YES, WE'RE OPEN FOR BUSINESS! Due to the Coronavirus with the Delta and Omicron varations, we have changed our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way to do this is through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance and to place your order. When ready, we will call you and your parts will be available for pickup in the front entrance on the north side of the building. Longer items will be picked up on the south side loading dock. Please do not arrive until you have been notified that your order is ready.

COVID / DELTA / OMICRON VARIANT UPDATE! NO MASK, NO SERVICE! When picking up parts please wear a mask. If you don't bring one we'll gladly provide one. Please honor the six foot social distancing rule to protect yourself and our employees. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus.

DELAYS AND INFLATION: COVID has interrupted global supply distribution chains resulting in unprecedented delays on incoming door and dock industry products. The result is limited availability of many products, two to three month delays on incoming shipments, and an inflationary rate of over 100% on most of our products, and 200-300% on many of our core products such as springs and cones.

SHIPPING CHANGES: Shipping times are currently not guaranteed, even on next day and second day shipments. Normal transit times do not apply. Shipping prices on items over 10 feet long have tripled in many cases.

SPRING WIRE AND CONE SHORTAGES: We currntly have a good inventory of 2" ID springs and cones. However, due to cone and wire shortages, we currently do not have cones for the residential 1 3/4" and 2 1/4" ID springs. For these sizes many customers are reusing their existing cones. If you need the larger inside diameter springs for commercial doors, there will be a one to two month delay on your order. If you are willing to wait two months for your springs, please note that in the comment section of your order. We deeply regret the hardships this will create for many of our customers.

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