Returns on all products are accepted for up to 60 days unless they are dock leveler parts or special orders. If you are not sure whether your parts are returnable, please contact us first.
Torsion Springs. All the springs in our torsion spring database program are returnable. Special order springs that are not returnable include commercial and industrial springs with diameters over 2 1/4" and obsolete Bar Col and Crawford torsion springs with 1 13/16" and 1 25/32" inside diameters.
Extension Springs. The only extension springs that are returnable are the 25" springs for seven-foot high doors and 27" springs for eight-foot high doors with lifts up to 300 pounds. For example, if your door weighs 310 pounds the springs will not be returnable. One-piece garage door extension springs are not returnable.
Dock Leveler Parts. Except for many of the lower-priced items, a 15% restocking fee will be charged. The customer pays for the original shipping as well as for shipping to return the product. Please notify us before returning the parts to ensure your return is handled properly and that you ship them to the proper location. In many cases, we require an RMA.
All Other Garage Door Parts. These can be returned for up to 60 days if the item is in its original condition. The customer pays for the original shipping as well as for shipping to return the product. In order to receive credit, items must be returned to DDM Garage Doors, Inc., 1092 Carolina Dr. Unit 5, West Chicago, IL 60185, even if the products were shipped from one of our suppliers at a different location. If the customer refuses the shipment, the cost of returning the parts to our supplier and also to West Chicago will be deducted from the credit.
YES, WE'RE OPEN FOR BUSINESS! Due to the Coronavirus with the Delta and Omicron varations, we have changed our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way to do this is through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance and to place your order. When ready, we will call you and your parts will be available for pickup in the front entrance on the north side of the building. Longer items will be picked up on the south side loading dock. Please do not arrive until you have been notified that your order is ready.
COVID / DELTA / OMICRON VARIANT UPDATE! NO MASK, NO SERVICE! When picking up parts please wear a mask. If you don't bring one we'll gladly provide one. Please honor the six foot social distancing rule to protect yourself and our employees. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus.
DELAYS AND INFLATION: COVID has interrupted global supply distribution chains resulting in unprecedented delays on incoming door and dock industry products. The result is limited availability of many products, two to three month delays on incoming shipments, and an inflationary rate of over 100% on most of our products, and 200-300% on many of our core products such as springs and cones.
SHIPPING CHANGES: Shipping times are currently not guaranteed, even on next day and second day shipments. Normal transit times do not apply. Shipping prices on items over 10 feet long have tripled in many cases.
SPRING WIRE AND CONE SHORTAGES: We currntly have a good inventory of 2" ID springs and cones. However, due to cone and wire shortages, we currently do not have cones for the residential 1 3/4" and 2 1/4" ID springs. For these sizes many customers are reusing their existing cones. If you need the larger inside diameter springs for commercial doors, there will be a one to two month delay on your order. If you are willing to wait two months for your springs, please note that in the comment section of your order. We deeply regret the hardships this will create for many of our customers.