International Customers

Warm greetings to our international customers! We're glad you have visited us.

DDM Garage Doors, Inc. ships to most parts of the globe where normal distribution systems can deliver our products.

We aim to place quality products in your hands most efficiently and cost-effectively possible. We start by stocking a wide selection of springs and other parts, so we likely have what you need on hand. We also obtain our products with an uncommonly low-cost framework, so that we can pass the savings on to you.

We value your business, and we trust you will be glad you bought your parts from DDM Garage Doors, Inc.

Sincerely,

Dan Musick, Owner


Canada

Greetings, Canadian customers!

Take advantage of the good US-Canada exchange rate and order today from DDM Garage Doors, Inc.

All prices on the site are given in US Dollars. All applicable fees connected with the international transaction, such as duty, taxes, or brokerage fees, are assessed and paid separately from the DDM invoice total.

Shipping is by FedEx, UPS, or by Priority Mail via Canada Post.

When shipping by Canada Post, most packages arrive duty-free, but there is an $8.00 administrative fee plus taxes for your local province.

For UPS shipments, the following applies.

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties, and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes are often shipped via UPS Worldwide Expedited, in which the brokerage fees are included. Any applicable duties and taxes are not included.

Please be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

If you are receiving a personal shipment at your place of work, the label must have a line stating that it is in care of you. If there is no line with your name on it, you may be billed additional brokerage fees.

There are three ways to order: by phone at (800) 383-9548, by fax at (630) 293-1526 or via e-mail by clicking here. Long-distance rates may apply. Whichever method you use, please be sure to include the following information:

  • The part number(s) from the website, and quantity of each
  • Your complete address (necessary for invoice)
  • Your phone number
  • Your e-mail address

Payment to DDM is either by PayPal account or major credit card.

If paying by PayPal account, we will e-mail you a link to PayPal and your invoice in a PDF format.
If paying by credit card, you have two options:
  • Pay online. We will e-mail you the invoice and a link for payment. Credit card transactions are secured by PayPal but do not require that you have a PayPal account.
  • Pay over the phone. You can call DDM with your credit card information.

The time frame for standard delivery usually ranges from two to 10 days, depending on your choice of shipping.


United Kingdom

Greetings, UK customers!

Check out the current USD-GBP exchange rate and order today from DDM Garage Doors, Inc.

To begin with, there are a few things you should know. All prices on the site are given in US Dollars. All fees connected with the international transaction, such as duty, taxes, or brokerage fees, when applicable, would be assessed and paid separately from the DDM invoice total.

DDM determines the best shipping method based upon the overall size and weight of the product(s). In general, small products will be shipped via USPS Priority Mail, and large products will be shipped via UPS Worldwide Expedited.

To place an order, you can reach us in the following three ways: By phone at (800) 383-9548, or by fax at (630) 293-1526 or via e-mail by clicking here. Long-distance rates may apply. Whichever method you use, please be sure to include the following information:

  • The part number(s) from the website, and quantity of each
  • Your complete address (necessary for invoice)
  • Your phone number
  • Your e-mail address

Payment to DDM is either by PayPal account or major credit card.

If paying by PayPal account, we will e-mail you a link to PayPal and your invoice in a PDF format.
If paying by credit card, you have two options:
  • Pay online. We will e-mail you the invoice and a link for payment. Credit card transactions are secured by PayPal but do not require that you have a PayPal account.
  • Pay over the phone. You can call DDM with your credit card information.

If using UPS Worldwide Expedited, you must supply the same information as above. Value-added tax and import duty would be assessed separately by British Customs.


Continental Europe

Greetings, European customers!

Check out the current USD-Euro exchange rate and order today from DDM Garage Doors, Inc.

First of all, there are a few things you should know. All prices on the site are given in US Dollars. All fees connected with the international transaction, such as duty, taxes, or brokerage fees, when applicable, would be assessed and paid separately from the DDM invoice total. USPS (Priority Mail International) shipping is recommended.

DDM determines the best shipping method based upon the overall size and weight of the product(s). In general, small products will be shipped via USPS Priority Mail, and large products will be shipped via UPS Worldwide Expedited.

To place an order, you can reach us in the following three ways: By phone at (800) 383-9548, or by fax at (630) 293-1526 or via e-mail by clicking here. Long-distance rates may apply. Whichever method you use, please be sure to include the following information:

  • The part number(s) from the website, and quantity of each
  • Your complete address (necessary for invoice)
  • Your phone number
  • Your e-mail address

Payment to DDM is either by PayPal account or major credit card.

If paying by PayPal account, we will e-mail you a link to PayPal and your invoice in a PDF format.
If paying by credit card, you have two options:
  • Pay online. We will e-mail you the invoice and a link for payment. Credit card transactions are secured by PayPal but do not require that you have a PayPal account.
  • Pay over the phone. You can call DDM with your credit card information.

If using UPS Worldwide Expedited, you must supply the same information as above. Value-added tax and import duty would be assessed separately by Customs in your country).


For other locations not listed, contact us.


Unmatched Support. The Right Part. DIY with Confidence!

YES, WE'RE OPEN FOR BUSINESS! DDM is considered a life-sustaining company because we are an internet retail company that provides essential products. Due to the recent outbreak of Coronavirus, however, we are changing our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way is to order in advance through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance, to confirm availability of parts, and to place your order. Once ordered, your parts will be available for pickup in the lobby of our north side front entrance. Longer items will be picked up on the south side loading dock. Please honor the six foot social distancing rule. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"