Shipping and Pick Up Information

Note: Prices Subject to Change


DDM Garage Doors, Inc. ships parts to all 50 states and to most parts of the globe where normal distribution systems can deliver our products. For information about shipping outside the US, see our international page.

Our parts catalog items are priced for national and international distribution and are, thus, lower than what garage door repair companies charge for the same parts.

Office hours for parts orders are normally from 8:00 AM to 6:00 PM Central Time Monday through Friday, except that we close at 5:30 PM on Thursdays. On Saturdays, we are usually open from 11 AM to 1 PM, but check our hours or call first. We close on some Saturdays.

Customer Pickups are available at our warehouse which is located at 1092 Carolina Drive, Unit 5, in West Chicago, IL. Customers in Illinois and neighboring states are welcome to stop by and pick up parts instead of having them shipped. This allows for same-day do-it-yourself repairs. We do advise calling and having us check inventory first. Also, if you are picking up springs, we recommend you bring both springs or the measurements for both. There are no standard torsion springs. You can pay when you pick up the parts, or, if you prefer, you can order online and have the parts waiting for you when you arrive. Please note that if you come in from another state, and if you pick up parts here, you will be charged Illinois sales tax. The current rate here, subject to change, is 8.0 percent.

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If you have any questions regarding torsion springs, see our Torsion Spring FAQs page before you order.

If you are ready to order, see our How to Order page.

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YES, WE'RE OPEN FOR BUSINESS! Due to the Coronavirus with the Delta and Omicron varations, we have changed our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way to do this is through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance and to place your order. When ready, we will call you and your parts will be available for pickup in the front entrance on the north side of the building. Longer items will be picked up on the south side loading dock. Please do not arrive until you have been notified that your order is ready.

COVID / DELTA / OMICRON VARIANT UPDATE! NO MASK, NO SERVICE! When picking up parts please wear a mask. If you don't bring one we'll gladly provide one. Please honor the six foot social distancing rule to protect yourself and our employees. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus.

DELAYS AND INFLATION: COVID has interrupted global supply distribution chains resulting in unprecedented delays on incoming door and dock industry products. The result is limited availability of many products, two to three month delays on incoming shipments, and an inflationary rate of over 100% on most of our products, and 200-300% on many of our core products such as springs and cones.

SHIPPING CHANGES: Shipping times are currently not guaranteed, even on next day and second day shipments. Normal transit times do not apply. Shipping prices on items over 10 feet long have tripled in many cases.

SPRING WIRE AND CONE SHORTAGES: We currntly have a good inventory of 2" ID springs and cones. However, due to cone and wire shortages, we currently do not have cones for the residential 1 3/4" and 2 1/4" ID springs. For these sizes many customers are reusing their existing cones. If you need the larger inside diameter springs for commercial doors, there will be a one to two month delay on your order. If you are willing to wait two months for your springs, please note that in the comment section of your order. We deeply regret the hardships this will create for many of our customers.

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