Customer Service Representative - DDM Garage Doors Blog

Posted January 22nd, 2022 at 11:45 am by Dan Musick

Full Time with Benefits

About DDM Garage Doors

For 40 years, DDM has been providing top-quality garage door and dock components for DIY residential and commercial B2B applications. We have a huge inventory of parts for same or next-day shipping along with quick delivery of garage doors. Our depth of knowledge and ability to help customers has driven us to become a trusted provider for garage door and dock maintenance and repair parts. We empower our entire team to be completely focused on customer satisfaction. Our commitment is to honor God in all we do by treating our staff, customers, and suppliers with the utmost integrity

About You

You care about people and are quick to help them solve their pressing problems. You’ve always had a knack for understanding how things work and are able to visualize the mechanical situation a customer is describing about their door or dock. You’ve proven over the years that you enjoy learning and problem solving. You love a challenge and have the patience to work through hurdles to make sure that the customer is satisfied and ready to safely repair or maintain their garage door or dock equipment. As part of caring for customers and co-workers, you are organized and detailed so that nothing falls through the cracks.

About the Position

The Customer Service Representative is responsible for taking care of our customers who need help being successful at safely installing garage door and dock components. This is accomplished by responding to incoming phone calls, emails, and website messaging, and by working with customers who show up at the warehouse to purchase or pick up parts. Once in contact with the customer, the Customer Service Representative helps them identify the right parts and then complete the order. In addition, the representative refers them to the online videos that help them safely install the components purchased. With training and experience, this position grows into a role finding new customers who will make DDM their resource for DIY garage door and B2B dock maintenance and repair parts. All of our Customer Service Representatives work out of our West Chicago office.

Personal Qualifications

  • Highest ethical standards and a strong desire to help others
  • Excellent written and verbal communication skills
  • Exceptional at positively relating to staff, co-workers, and customers
  • Have a solid mechanical aptitude
  • Highly organized and attentive to details
  • Proven to be trustworthy and responsible
  • Ability to juggle multiple responsibilities
  • Patient problem solver

For qualified reps, the starting income is $20.00 to $30.00 per hour.

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Unmatched Support. The Right Part. DIY with Confidence!

CUSTOMER SUPPORT HELP WANTED

Huge inventory of parts and torsion springs for same or next day shipping! Here you will find all you need in the most common sizes of 1 3/4," 2," 2 1/4," and 2 5/8" inside diameter springs. Please contact us for specialty springs such as TorqueMaster, EZ Set, self-Storage, and steel rolling door springs as many of these have been subject to supply chain shortages. Larger 3 3/4" and 6" inside diameter commercial and industrial springs may require a day or two to ship.

COVID update. No mask, no service! When picking up parts please wear a mask. We'll gladly provide one. Please honor the six foot social distancing rule. Thank you for your patience and understanding.

Shipping times and costs have changed. Normal transit times are currently not guaranteed, even on next day and second day shipments. Shipping prices on items over eight feet have more than tripled.