Technical Support Archives - DDM Garage Doors Blog

Garage Door Shaft Doesn’t Slide

Friday, January 10th, 2020 at 6:22 pm by Dan Musick

Back in 2012, we posted our YouTube video on “How To Replace Garage Door Torsion Springs.” Ideally, we wanted to follow up with information on how to approach circumstances that could arise from improper installation, such as the garage door shaft not sliding.…

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Intangible Tools For Residential Garage Door Repair, Part 1

Friday, December 14th, 2018 at 9:49 am by Dan Musick

When you view a garage door going up or down, you likely survey the largest moving parts in a home’s structure. As such, it requires a lot of sub-parts. And these wear out due to the law of Entropy, or whatever you call it.…

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Extension Spring Tandem Yokes

Friday, December 7th, 2018 at 3:51 pm by Dan Musick

Extension spring tandem yokes allow for a total four springs on an extension spring system. They are a good alternative for heavier doors. Using four smaller springs will often save on the cost as well. Above is our tandem yoke plate for lighter doors that weigh less than 250 pounds.…

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Garage Door Lubricants and Why WD-40 Just Won’t Cut it

Friday, November 30th, 2018 at 5:29 pm by Dan Musick

WD-40 is seen as the fix-it miracle opposite the spectrum from duct tape. Need to stop a squeak? Squirt some WD-40 in there. Having a hard time with gum in your hair? Spray it with WD-40! Need to soften leather, unstick some LEGOs, clean crayon marks, prevent corrosion on guitar strings?…

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Garage Door End Hinges: Upgrade Considerations

Friday, November 9th, 2018 at 6:19 pm by Dan Musick

Hinges on new garage doors often break prematurely because the hinges are thinner and narrower.

We often recommend that customers with larger, heavier doors upgrade to the heavier 14 gauge hinges when possible. Here is a comparison of the benefits and drawbacks of each.…

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Gapped Torsion Springs: In the Gap?

Friday, October 26th, 2018 at 4:24 pm by Dan Musick

In the garage door industry gapping refers to engineered spaces between coils on a torsion spring. Gapped springs function differently than ungapped springs, and using the wrong springs from a gapping perspective can cause unneeded expense and time to rectify.

Clopay EZ-Set torsion springs are specially gapped, and designed only for Clopay Door EZ-Set systems.…

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Help Removing Torsion Spring Cones

Friday, October 5th, 2018 at 3:13 pm by Dan Musick

Over the years one of the most frustrating parts of door repairs has been the removal of cones from the ends of torsion springs.

The new gif at our “Torsion Spring Cone Replacement” tutorial should help clarify where the stress needs to be.…

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Rusty and Frayed Cables

Friday, September 21st, 2018 at 5:22 pm by Dan Musick

When a cable breaks the first symptom is usually a crooked garage door. This can also happen if one of the cables comes off one of the drums.

Garage door cables often fray just under the cable drum because of the rough grooves in the drum.…

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One-Piece Garage Door Spring Modification

Friday, September 14th, 2018 at 2:32 pm by Dan Musick

From time to time someone with an older one-piece garage door will contact us to see if we can make a spring that is tapered on one end as you can see at the right end of the spring below.

In years past manufacturing costs were much less and there were more of these doors, so it was cost-effective to make large quantities of springs like these.…

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How to Identify the Dock Leveler Parts You Need

Friday, September 7th, 2018 at 5:06 pm by Dan Musick

Since there have been about 20 dock leveler manufacturers over the decades, and since most have unique parts, it is best to begin by identifying the manufacturer of the leveler.

Usually, there is a label to identify the manufacturer and possibly the model.…

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Unmatched Support. The Right Part. DIY with Confidence!

YES, WE'RE OPEN FOR BUSINESS! DDM is considered a life-sustaining company because we are an internet retail company that provides essential products. Due to the recent outbreak of Coronavirus, however, we are changing our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way is to order in advance through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance, to confirm availability of parts, and to place your order. Once ordered, your parts will be available for pickup in the lobby of our north side front entrance. Longer items will be picked up on the south side loading dock. Please honor the six foot social distancing rule. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"