About DDM

Outside Sales Help Wanted

Friday, March 16th, 2018 at 5:56 pm by Dan Musick

Our business is expanding and we’re looking for someone to help with outside sales. Some travel is required.

For the qualified individual, we are offering $6,000 per month plus commissions after a minimum sales figure has been reached. The job involves contacting commercial and industrial accounts.

The garage door industry is challenging, and a mechanical aptitude in the 99th percentile is a must. You can check yours by taking a preliminary mechanical aptitude test, copying the URL of the results, and emailing us the link through our contact page.

The qualified salesperson will be one of outstanding character and high moral values consistent with who we are.

Education, mechanical experience and knowledge of the door industry will also help.

 

Sales Help Wanted

Friday, March 2nd, 2018 at 6:26 pm by Dan Musick

DDM Garage Doors in West Chicago, Illinois is growing, and we need someone to help customers in the United States and around the world get parts for their garage doors and dock equipment.

Job Description

  • Help customers get the parts they need via phone, email, fax and local purchases.
  • Prepare and file written quotes including shipping over the road and international shipping.
  • Provide technical support for mechanical, electric, and hydraulic equipment, as well as for weather seals.
  • Provide solutions for parts used in special applications.
  • Resolve customer complaints regarding orders, delivery, damage, and returns.
  • Interface with operations, website production, purchasing, and warehouse.
  • Help manage customer records.
  • Help with a variety of tasks.

Qualifications

  • High mechanical ability. You may have a high mechanical aptitude even if you have never fixed anything. We suggest you try this mechanical aptitude test. Just click the appropriate link.
  • Curious about how things work
  • Detailed and organized
  • Honest
  • Ability to follow instructions
  • High school education
  • Excellent speaking and writing skills
  • Ability to manage emails and other communications
  • Internet proficient
  • Word and spreadsheet proficient
  • Ability to multi-task in a fast-paced environment
  • Hard working and motivated
  • Ability to create solutions for a wide variety of applications

More information about our company is on our blog titled “Who are We?”

If interested, please contact us.

Introducing Ray Bansal – Phoenix / Scottsdale / Tempe, AZ Doors

Friday, January 26th, 2018 at 6:43 pm by Dan Musick

Over the years I’ve had the privilege of personally training men to repair residential and commercial garage doors and openers, along with steel rolling doors and dock levelers.

This week I had the honor of training a true tradesman and businessman, Ray Bansal. He hails from England and he began as a software man, but he prefers hands-on business. Over a number of years, he built and ran a glass company. He sold that business and later built and sold an entrance door company.

Now he’s beginning a third venture – selling, installing and servicing all types of doors and dock equipment.

He scored very high on the mechanical test we give, and he demonstrated extremely quick learning, often running ahead of me in my instruction. Training him was a real joy; I threw everything at him and he soaked it up like a sponge. He’s as agile as a 20-year-old.

He’s honest and hardworking. Unlike many professionals who charge the customers for their learning, Ray understands that with every business there is a learning curve, and he will not bill that to the customer. That has been my philosophy over the decades, and that sense of fairness is not common.

The name of his company is Prostar Doors. In coming days you’ll find his site at www.prostardoors.com. Until then you can reach him on his cell phone at 408-210-4780. He gets a lot of spam calls just as I do, so if he doesn’t answer, I would recommend leaving a message.

Tell him you read about him on Dan’s blog, and wish him all success in his new business.

I am expecting great things of you, Ray! May God bless you as you serve your many customers in the Phoenix, Tempe, and Scottsdale area.

 

Way to Go FedEx!

Friday, January 5th, 2018 at 9:18 pm by Dan Musick

Image result for fedex

We had hit a quagmire in synchronizing our shopping cart with FedEx website. I told our customer service rep, Kevin Kedzior, about the problem. It seemed insurmountable. In just a few days he brought over two of FedEx’s top software guns, Justin Cagney and Ed Cohen. An hour later all the pieces of the puzzle were aligned.

Just as the best vioinists make their performances seem effortless, so Kevin and his associates made the impossible look like a cake walk. That’s the mark of true professionals.

Way to go, Kevin! Keep up the superb work!

Who are We?

Friday, December 1st, 2017 at 8:04 pm by Dan Musick

As I mentioned in an earlier blog about our kingdom purpose, the Convene business network has been instrumental in helping us identify who we are. This helps us keep in touch with the truly important as we continue to see God direct this business through all of us here at DDM Garage Doors and DDM Web Services.

Kingdom Purpose

God has uniquely positioned, gifted and called DDM Garage Doors to glorify God by exemplifying Christ-likeness in our leadership, by praying for and discipling our employees, by sharing the gospel with our customers, and by funding ministries that take the gospel to the ends of the world.

Mission

We help customers find, order and safely install garage door and dock components.

Vision

If and only as God so chooses**, do-it-yourselfers and maintenance personnel around the world will select us first for our clear instructions and for quality garage door industry parts.

Core Values

God: “Love God with all your heart, mind, soul and strength.” (Mark 12:30)

People: “Love your neighbor as yourself.” (Mark 12:31)

Perfection: “Be perfect just as Your Father in Heaven is perfect.” (Matthew 5:48)

Stewardship: “The Earth is the Lord’s and all its fullness.” (1 Corinthians 10:26)

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Explanation of Core Values

God: “Love God with all your heart, mind, soul and strength.” (Mark 12:30)

“You shall have no other gods before Me.” (Exodus 3:20)
“You shall worship the Lord your God, and Him only you shall serve.” (Luke 4:8)
“For of him, and through him, and to him, are all things: to Whom be glory for ever.” (Romans 11:36)
“If anyone desires to come after Me, let him deny himself, and take up his cross daily, and follow Me.” (Luke 9:23)
“Present your bodies a living sacrifice, holy, acceptable to God.” (Romans 12:1)
“I have been crucified with Christ; it is no longer I who live, but Christ lives in me; and the life which I now live in the flesh I live by faith in the Son of God, who loved me and gave Himself for me.” (Galatians 2:20)
“I die daily.” (1 Corinthians 15:31)

People: “Love your neighbor as yourself.” (Mark 12:31)

“Greater love has no one than this, than to lay down one’s life for his friends.” (John 15:14)

“Though I speak with the tongues of men and of angels, but have not love, I have become sounding brass or a clanging cymbal. And though I have the gift of prophecy, and understand all mysteries and all knowledge, and though I have all faith, so that I could remove mountains, but have not love, I am nothing. And though I bestow all my goods to feed the poor, and though I give my body to be burned, but have not love, it profits me nothing. Love suffers long and is kind; love does not envy; love does not parade itself, is not puffed up; does not behave rudely, does not seek its own, is not provoked, thinks no evil; does not rejoice in iniquity, but rejoices in the truth; bears all things, believes all things, hopes all things, endures all things. Love never fails. . . . And now abide faith, hope, love, these three; but the greatest of these is love.” (1 Corinthians 13:1-8a, 13)

Perfection: “Be perfect just as Your Father in Heaven is perfect.” (Matthew 5:48)

“As He who called you is holy, you also be holy in all your conduct, because it is written, ‘Be holy, for I am holy.’” (1 Peter 1:16) This is our source of excellence.

Right living is accomplished only by being born again of God’s Spirit by faith: “For God so loved the world that He gave His only begotten Son, that whoever believes in Him should not perish but have everlasting life.” (John 3:5-16).

It is by abiding in Christ: “Abide in Me, and I in you. As the branch cannot bear fruit of itself, unless it abides in the vine, neither can you, unless you abide in Me.” (John 15:4)

And it is by walking in the Spirit: “Walk in the Spirit, and you shall not fulfill the lust of the flesh. For the flesh lusts against the Spirit, and the Spirit against the flesh; and these are contrary to one another.” (Galatians 5:16-17)

When right living is interrupted by sin, we confess our sin and God is “faithful and just to forgive us our sins and to cleanse us from all unrighteousness.” (1 John 1:9)

Only by living transformed lives are we able to follow the golden rule – to treat others as we want to be treated. This is the only way we can fairly and ethically conduct business in the global market place.

Stewardship: “The Earth is the Lord’s and all its fullness.” (1 Corinthians  10:26)

God owns everything, and we will all give an account.

“For the kingdom of heaven is like a man traveling to a far country, who called his own servants and delivered his goods to them. And to one he gave five talents, to another two, and to another one, to each according to his own ability; and immediately he went on a journey. Then he who had received the five talents went and traded with them, and made another five talents. And likewise he who had received two gained two more also. But he who had received one went and dug in the ground, and hid his lord’s money. After a long time the lord of those servants came and settled accounts with them.”

“So he who had received five talents came and brought five other talents, saying, ‘Lord, you delivered to me five talents; look, I have gained five more talents besides them.’ His lord said to him, ‘Well done, good and faithful servant; you were faithful over a few things, I will make you ruler over many things. Enter into the joy of your lord.’ He also who had received two talents came and said, ‘Lord, you delivered to me two talents; look, I have gained two more talents besides them.’ His lord said to him, ‘Well done, good and faithful servant; you have been faithful over a few things, I will make you ruler over many things. Enter into the joy of your lord.’”

“Then he who had received the one talent came and said, ‘Lord, I knew you to be a hard man, reaping where you have not sown, and gathering where you have not scattered seed. And I was afraid, and went and hid your talent in the ground. Look, there you have what is yours.’”

“But his lord answered and said to him, ‘You wicked and lazy servant, you knew that I reap where I have not sown, and gather where I have not scattered seed. So you ought to have deposited my money with the bankers, and at my coming I would have received back my own with interest. Therefore take the talent from him, and give it to him who has ten talents.'”

“For to everyone who has, more will be given, and he will have abundance; but from him who does not have, even what he has will be taken away.” (Matthew 25:14-29)

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**”Come now, you who say, ‘Today or tomorrow we will go to such and such a city, spend a year there, buy and sell, and make a profit;’ whereas you do not know what will happen tomorrow. For what is your life? It is even a vapor that appears for a little time and then vanishes away. Instead you ought to say, ‘If the Lord wills, we shall live and do this or that.’ But now you boast in your arrogance. All such boasting is evil.” (James 4:13-16)

All verses quoted are from the New King James Version of the Bible.

Celebrating 20 Years on the Web

Friday, November 17th, 2017 at 8:26 pm by Dan Musick

The year was 1997. The Internet was just coming of age. Interest in the profit potential of web-based businesses was reminiscent of the gold rush in the last century. It was the year that my 12 year old son, Erich, posted our first web page.

It began, “Welcome to our web site. God knew we could not afford a computer guru to develop this so He gave us one about 12 years ago at the local hospital.”

We had registered our domain, www.garagedoor.org on April 16, 1997. The man who arranged this said businesses use the .org as well so I took his word for it as the www.garagedoor.com URL had already been taken. For more than a decade afterward customers would ask, “Why are You a .org?” That took a lot of explaining.

The company name at the time was DDM Enterprises, Inc. I was a dreamer; I didn’t want to limit the scope of our business to just the garage door industry.

My 12 year-old son was also experimenting with an email link. I can’t remember if he actually posted it.  

Erich also posted a picture made from a photo taken with an old 35 mm camera. At the time I was proud of it. If you can imagine how much computers have changed in 20 years, you might appreciate how this image degraded through multiple file transfers.

After explaining what I was doing, one of my suppliers warned me that people go to the internet just to get free information, and he advised, “you’ll never make any money that way.” I continued posting free information on our site. I later discovered that I was pioneering what later came to be called “content marketing” in college courses. And, we continue to offer service before the sale.

The wild web gold rush exploded in the next few years. Companies invested and lost millions. But not us. We certainly didn’t have any money to invest, and we hadn’t even made enough to pay the quarterly web hosting fee.

My family also had this thing about food, shelter and clothing, so I continued a full time job at Area Door from about 1995 until about 2010. I also had my own repair business on the side and I continued to sell parts. Many of these orders had come from printed catalogs we mailed in the early 90’s.

In 2005 we noticed that people started buying parts from us after getting our name and contact information from the internet. In the same year we posted instructions for replacing garage door torsion springs, along with a second page explaining torsion springs. This page also included a conversion program for longer life springs. These two pages soon provided enough income for me to leave my full time job.

In the same year we encountered what is still a lingering problem – intellectual property theft. One competitor stole both of our pages. He copied the text to his server but he linked to our images, so we found a nifty way to warn customers that the page had been stolen. In one of the earlier images we substituted one of the images with this one. It showed up on his page, but not on ours.

The thief who had stolen several of our pages and who still has much of our property on his site, was booted off Richard Kinch’s site. I had asked Google for help but I don’t think they had their DMCA notice program in place.

From there the business has continued to grow. My older son, Erich, went on to graduate with a software engineering degree from Milwaukee School of Engineering. Now, he’s a senior software developer at Microsoft.

In September of 2011 we moved out of our garage. I had earlier assumed that our kids would just clean out the garage when we died. But God had other plans.

My younger son, David, studied physics, math and German at Wheaton College. Early in his college years he photographed and posted most of our garage door parts, and during most of his remaining college years he worked on our high lift conversion instructions and conversion quote program.

There are three things I remember about his high lift work. One is that he was a perfectionist; he kept me up until 2 AM taking pictures as I installed that high lift for the tutorial.

I also remember the conversion quote program. The first month the program was up high lift purchases almost died. I later discovered that the diy-ers were doing their homework and it took more time before they were ready to order.

A third memory was that David’s program didn’t always match the calculations from our supplier’s program. After some testing we discovered he had actually improved the industry calculations.

David later picked up a masters degree in photonics from the Friedrich-Schiller University in Jena, Germany, and is now working in the same city for Jabil.

Much has happened since those early years. Today we’re in a large warehouse –  the size that customers used to imagine when they saw the magnitude of our web site. They assumed we had a big warehouse, and they were surprised when I would lead them back to our garage to help them get the part they needed.

God never ceases to surprise me.

 

WWJD – What Would Jesus Do?

Friday, November 3rd, 2017 at 5:25 pm by Dan Musick

Many years ago I was replacing a gear on a Chamberlain/Liftmaster/Sears opener. I had learned from previous jobs that the top neck of the drive shaft often wears from dried grease. I put two and two together and I concluded that if I replaced just the gear, I would probably need to return in a few months to replace the drive shaft and another gear because it is not possible to purchase just the drive shaft.

At the time each repair cost over a third of the price of a new opener. What should I do? Then I asked, “What would Jesus do?” And I thought, Jesus would not just replace the gear; He would also clean and lube the neck of the drive shaft. He would treat others, in this case the customer, the way I would want to be treated if I were the customer. That’s the golden rule.

I attend Bethel Baptist Church where redeemed sinners learn to be more like Jesus. In our small group last night, David Kells, one of the elders, wrote on the white board two words, “excellence” and “obedience.” Then he asked, “Which is more important?”

The answer that quickly came to my mind is “obedience.” Treating customers the way I want to be treated – obeying Jesus’ golden rule – will produce excellence in all we do.

When I sold our service and installation company to Matt’s Garage Doors, I reminded Matt to honor Christ in all he does, not to worry about reviews, and to continue serving customers as he did so well when working for us. And I remind him and our employees even now: “Pursue Christ’s standard of perfection and it will inform every dimension of our work. Sacrificing to serve a customer is as much a part of our worship as singing the rich hymns of our faith on Sunday morning.”

We are different because of our hope. As we were reminded last night, God has shown us mercy – not giving us the punishment we deserve, and He’s shown us grace – giving us the joy we don’t deserve. We received that hope through faith in Christ’s perfect life, His death for us, and His resurrection from the dead. It’s good news indeed!

The reality is that our lives are hidden in Christ. (Colossians 3:3) And, as the quote on our church’s website reminds us, “I have been crucified with Christ; it is no longer I who live, but Christ lives in me.” (Galatians 2:20) If you see anything commendable in us, it is Christ you see, His work, not ours.

It is for His kingdom and His glory that this business exists.

Business Kingdom Purpose

Friday, October 20th, 2017 at 5:09 pm by Dan Musick

Business Focus

Over the years our main focus has been to honor God by being good stewards of the resources He has provided.

I learned this principle from two Christian business men, Bill Pollard and Dick Lauber, elders at a church I attended many years ago. Several years ago I began a Twitter Page expressing my gratitude for them. The purpose of that page is to help other entrepreneurs understand business from God’s perspective.

In the early years of our business the resources to steward included a camera, my writing skills and my son’s internet skills. As the business grew, the resources God provided became more specialized, from photography to video, from html to PHP, from employees and accountants to lawyers and numerous other skills and professions.

One of the more recent treasures God has provided for us to steward is the Convene business network which links Christian businessmen.

Their site states: “We believe two heads are better than one. And a peer team committed to each other’s success is exponentially better. . . . Time is money. At Convene, we can guarantee that your time is well-spent. The people, resources, and materials available to our members help to multiply their time.”

This is my first month in their program; the resources they provide are incredible. One of my first tasks was to help focus the business by establishing a kingdom purpose.

It took time, but I knew the time invested would be worth it. Here it is.

“God has uniquely positioned, gifted and called DDM Garage Doors to glorify God by exemplifying Christ-likeness in our leadership, by praying for and discipling our employees, by sharing the gospel with our customers, and by funding ministries that take the gospel to the ends of the world.”

To God be the glory!!!

 

Way to go, Jorie!

Friday, October 6th, 2017 at 2:23 pm by Dan Musick

In an earlier blog we mentioned Jorie’s and Neal’s wedding. Neal is our warehouse manager and Jorie has helped here with personnel matters, including completing a company policy manual that had been started several years previously. She also helped to see that the orders got to their intended destinations.

At the time she had just finished her education. After a little time to get settled and to look for a career in her field of study she is embarking on a career in human resources in the corporate offices at Aldi Foods.

As part of her going away celebration we brought in scrumptious fresh cooked pot pies from Pie Boss. The owner there is the worship leader at Neal’s and Jorie’s Faith Bridge Church.

In the card we gave her I let her know I trust her husband, Neal, will keep me apprised of all Jorie’s achievements. We expect to hear great things about her.

Best wishes, Jorie. We’re all proud of you!

New Page & Software for EZ-Set Torsion Springs

Friday, August 4th, 2017 at 5:40 pm by Dan Musick

In order to help our customers find the correct springs for their garage doors, we just posted our revised page with new software to make it easier to purchase Clopay, Ideal and Holmes EZ-Set Springs.

In the past we encouraged do-it-yourselfers to measure the springs, but because of gaps between the coils and because of the coatings on the springs, the wire size was often difficult to determine.

Now customers can order by manufacturer and model number. In our most recent blog we showed how to identify Clopay, Ideal and Holmes door by model numbers on the stickers.

If this information cannot be found, we have an additional tab for selecting a spring or springs by door weight. Customers have found our instructions for how to weigh a garage door helpful.

If you have any questions please contact us.

 

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