Shipping Information

DDM Garage Doors ships to all 50 states and to most parts of the globe where normal distribution systems can deliver our products. For information about shipping outside the US, see our international page.

We do not ship complete doors. These are available only for local customers. In addition, the only openers available for shipping are the Chamberlain LiftMaster 3800 Jackshaft, and the Chamberlain Tube Rail Chain-Drive.

Our parts catalog items are priced for national distribution and are, thus, lower than we normally charge in our service work.

Service hours for parts orders are M-F 7:00 AM to 7:00 PM CT and 7 AM to 6 PM CT on Saturdays. We also randomly check e-mail during off hours.

Warranty includes 1 year for garage door parts and 90 days for electrical components. Warranty coverage is based on normal use and does not cover abuse or acts of God.

Returns on all products are accepted unless it is a special order. Special orders include over-stressed and obsolete torsion springs and non-standard extension springs that are not 25" or 27" in length. Parts can be returned for up to 90 days if the item is in its original condition. The customer pays the shipping to return the product. In order to receive credit, items must be returned to DDM Garage Doors, 408 Fremont St., West Chicago, IL 60185.

If you have any questions regarding torsion springs, see our Torsion Spring FAQs page before you order.

If you are ready to order, see our How to Order page.