Shipping Information
DDM Garage Doors ships parts to all 50 states and to most parts of the globe where normal distribution systems can deliver our products. For information about shipping outside the US, see our international page.
We do not ship complete doors. These are available only for local customers. In addition, the only openers available for shipping are the Chamberlain LiftMaster 3800 Jackshaft, and the Chamberlain Tube Rail Chain-Drive.
Our parts catalog items are priced for national distribution and are, thus, lower than we normally charge in our service work.
Office hours for parts orders are normally from 8:00 AM to 6:00 PM Central Time Monday through Friday, and from 10 AM to 6 PM on Saturdays.
For Monday, New Years Eve, we will be open our normal hours. UPS, however, will not be picking up or delivering packages, so products ordered on Monday will not ship until Wednesday, January third. Tuesday, January first, we will be closed. However, we will be randomly checking and replying to e-mails.
Warranty includes 1 year for garage door parts and 90 days for electrical components. Warranty coverage is based on normal use and does not cover abuse or acts of God.
Returns on all products are accepted unless it is a special order. Special orders include, but are not limited to, commercial and industrial springs, obsolete torsion springs and over-stressed springs. These include, but are not limited to, all springs rated at fewer than 10,000 cycles on seven foot high doors with 15" radius tracks. The only extension springs that are returnable are the 25" springs for double-looped and clipped springs for seven foot high doors and 27" springs for eight foot high doors. Parts can be returned for up to 90 days if the item is in its original condition. The customer pays for the original shipping as well as for shipping to return the product. In order to receive credit, items must be returned to DDM Garage Doors, 1092 Carolina Dr. Unit 8, West Chicago, IL 60185.
If you have any questions regarding torsion springs, see our Torsion Spring FAQs page before you order.
If you are ready to order, see our How to Order page.
