Customer Input Archives - DDM Garage Doors Blog

Free Garage Door Hardware

Friday, June 8th, 2018 at 5:20 pm by Dan Musick

On our Standard Garage Door Torsion Springs page we include a special offer for free hardware or free winding bars.

Since we started this we have had a number of requests for substitutions.

For example, someone purchasing one of our torsion spring conversion kits will sometimes ask to deduct the value of the free hardware from the kit.…

Read the rest of this entry »

WWJD – What Would Jesus Do?

Friday, November 3rd, 2017 at 5:25 pm by Dan Musick

Many years ago I was replacing a gear on a Chamberlain/Liftmaster/Sears opener. I had learned from previous jobs that the top neck of the drive shaft often wears from dried grease. I put two and two together and I concluded that if I replaced just the gear, I would probably need to return in a few months to replace the drive shaft and another gear because it is not possible to purchase just the drive shaft.…

Read the rest of this entry »

Extension Springs for Off Applications

Thursday, August 17th, 2017 at 4:11 pm by Dan Musick

If you are looking for springs to use for a project other than for a garage door, you’ll need to calculate the pull needed when the spring is fully extended. For example, if you want to ease the lift of a 300-pound object, you will need a spring that pulls 300 pounds when it is fully extended.…

Read the rest of this entry »

Four Spring Residential Torsion Systems

Friday, August 11th, 2017 at 3:49 pm by Dan Musick

Many years ago when we first posted our residential torsion spring database program, we discovered customers were ordering longer life springs that were so heavy that the shaft would bend from the extra weight.

Because of this, we began recommending that customers add idler support brackets┬áif either of their springs weighs over 20 pounds.…

Read the rest of this entry »

How to Identify Doors by Model Number, Serial Number, and PID Numbers

Friday, July 28th, 2017 at 6:38 pm by Sales Team

If you have a garage door made by Clopay Building Products Company, Ideal Door Company, or Holmes Garage Door Company, you may be able to use the model number, PID number, or serial number to determine the door weight so you can select the proper replacement springs.…

Read the rest of this entry »

Torsion Spring Winding Systems

Friday, July 21st, 2017 at 1:52 pm by Sales Team

Winding residential torsion springs is dangerous. If you are not careful, and if you do not have the proper tools, it is easy to get hurt. To make the process safer for DIYers, a number of garage door manufacturers have developed their own spring winding systems.…

Read the rest of this entry »

Finding a Reputable Garage Door Repair Company

Friday, July 14th, 2017 at 2:58 pm by Sales Team

DDM Garage Doors is a retail garage door parts company, but sometimes customers contact us for help getting their doors professionally repaired. What is the best way to find a reputable garage door repair company? Here are some suggestions.

Check Online Reviews

Online sources can help you determine what fellow consumers are saying about prospective service companies.…

Read the rest of this entry »

Garage Door Noise

Friday, July 7th, 2017 at 3:41 pm by Sales Team

Ultimately, every garage door opener will make noise. It’s impossible to get something as large and as heavy as a garage door to be whisper quiet. In earlier decades it didn’t matter because many garages were detached, but in the last 20-25 years most single family homes have been built with attached garages.…

Read the rest of this entry »

High Lift Kit FAQ

Friday, June 16th, 2017 at 1:27 pm by Sales Team

1: How much does a high lift kit cost?

A custom high lift from DDM typically costs $200 – $350 when an operator is not included and $600 – $750 when an operator is included. In addition to the kit cost, expect shipping costs of $50 – $100, sometimes more if the kit is pre-assembled or includes extra hardware.…

Read the rest of this entry »

When are leaf bumpers and push down bumper springs necessary?

Friday, June 2nd, 2017 at 11:48 am by Sales Team

Leaf bumpers or push down bumper springs are recommended for use on residential and commercial standard lift applications when using a jackshaft opener on a standard lift track system.

Normally, if space allows, a standard overhead rail type opener is used for standard lift systems.…

Read the rest of this entry »

Unmatched Support. The Right Part. DIY with Confidence!

IMPORTANT NOTE REGARDING LOCAL PICKUPS: DDM is considered a life-sustaining company because we are an internet retail company that provides essential products. Due to the recent outbreak of Coronavirus, however, we are changing our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way is to order in advance through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance, to confirm availability of parts, and to place your order. Once ordered, your parts will be available for pickup in the lobby of our north side front entrance. Longer items will be picked up on the south side loading dock. Please honor the six foot social distancing rule. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"