Reputable Garage Door Repair Company - DDM Garage Doors Blog

Posted July 14th, 2017 at 2:58 pm by Sales Team

DDM Garage Doors is a retail garage door parts company, but sometimes customers contact us for help getting their doors professionally repaired. What is the best way to find a reputable garage door repair company? Here are some suggestions.

Check Online Reviews

Online sources can help you determine what fellow consumers are saying about prospective service companies.

Yelp®, Facebook®, Google® Reviews – Social media is helpful because you will find honest and thorough reviews directly from customers and their personal experience. But beware of false reviews posted by greedy competitors or by the companies themselves, trying to create a false image. Here’s one posted by Tommy a while back to discourage customers from buying from us.

A Google Review for DDM Garage Doors posted by Tommy to discourage customers.

Better Business Bureau® (BBB®) – The BBB is helpful for a verified, accurate, and professional rating of a company. A BBB accredited business and the accompanying rating is based on customer reviews, filed and resolved complaints, time in business, and known business practices. If a company is an accredited business and boasts a B+ or better rating, you can be pretty sure that they will treat their customers fairly and honestly. Do realize, however, that many A+ rated companies are rated high only because there was a problem requiring the customer to contact the BBB. A satisfactory settlement will restore a company to the A+ rating. Better companies will settle problems before the customer has to go to the BBB to resolve the difference.

Ripoff Report® – A lesser-known service, but extremely helpful, the Ripoff Report is a good last search to make sure there are no major complaints against a company. This source is where you will find any major negative reviews or rip-offs from a certain company.

Look Out for Bad Business Practices

A good test of a reputable company is how they treat their customers. Not to mention, if they operate their business in an honest, fair, and trustworthy manner. If a company tries something that just doesn’t feel right, it probably isn’t. In all honesty, you’re probably not the first customer to suspect the company is not reputable.

Not keeping appointments – A reputable company will do everything they can to honor their appointment. Otherwise, if they cannot make it on time, they will let you know. If you have a scheduled service time of 1-3 PM, and they show up at six, they probably don’t value their customers’ time and schedules like they should.

Drastic Increases to Quoted Service – Honest businesses will always try to give their customers the best price. In addition, to the most accurate quote based on the service requested. If the charge varies they notify the customer before performing the work. Beware of those who stiff customers with the classic bait and switch technique.

Up-selling Parts – When it comes to garage door repairs, only replace the broken or damaged parts. There are some situations where parts are no longer available, and they need upgrading. If the cost varies, from the quoted price, it is important to inform the customer first. There are other times when the door and opener need standard routine maintenance. However, beware when companies insist you change more of the parts than you need.

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YES, WE'RE OPEN FOR BUSINESS! DDM is considered a life-sustaining company because we are an internet retail company that provides essential products. Due to the recent outbreak of Coronavirus, however, we are changing our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way is to order in advance through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance, to confirm availability of parts, and to place your order. Once ordered, your parts will be available for pickup in the lobby of our north side front entrance. Longer items will be picked up on the south side loading dock. Please honor the six foot social distancing rule. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"

PLEASE NOTE: DUE TO COVID-19 SHIPPING TIMES ARE NOT GUARANTEED, EVEN ON NEXT DAY AND SECOND DAY SHIPMENTS. NORMAL TRANSIT TIMES DO NOT APPLY.