Customer Input Archives - Page 3 of 5 - DDM Garage Doors Blog

High Lift – How High Can I Go?

Monday, January 11th, 2016 at 1:09 pm by Dan Musick

High lift is defined as the dimension from the top of the garage door to the center line of the horizontal tracks. Most residential doors with 12″ radius tracks have 4 3/4″ of high lift, and doors with 15″ radius tracks have 7 1/2″ of high lift.…

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High Lift Assembly Modifications

Monday, December 21st, 2015 at 9:41 am by Dan Musick

Since we first posted our custom High Lift Garage Door Conversion instructions several years ago, we have noticed a few things that need to be improved through assembly modifications.

One was the alignment of the horizontal and vertical angles in step 7.11.…

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Rough Edges on High Lift Drums

Monday, November 16th, 2015 at 12:24 pm by Dan Musick

In recent months we have received emails from customers who installed high lift kits, and now one of their cables is fraying or unraveling due to rough edges on the drums.

IMG_0290

This appears to be a problem with the foundry where the OMI 4-54 HL LD cable drums are made.…

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Common High Lift Problems

Thursday, November 12th, 2015 at 12:22 pm by Dan Musick

Without first seeking professional help, the most common problem do-it-yourselfers encounter when adding vertical track and raising their garage doors a foot or more is that the door doesn’t balance correctly. This is a common high lift problem.

In order to get the door to work at all, you need to install longer cables.…

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Dock Leveler Hinge Lubrication

Friday, October 30th, 2015 at 12:19 pm by Dan Musick

A customer emailed us today regarding a frozen dock leveler hinge. The lip on his Serco mechanical dock leveler will not go up or down. In our professional opinion, the dock leveler hinge probably needs lubrication.

An image of a frozen dock leveler hinge.

He asked if he should replace the hinge pin.…

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Limit Sprocket Replacement on Raynor, Allister & Allstar openers

Tuesday, October 20th, 2015 at 2:23 pm by Dan Musick
Garage Door Opener Limit Sprocket For use with Raynor and Allstar garage door openers.

A customer recently wrote asking for instructions on limit sprocket replacement on their Raynor, Allister, or Allstar opener.

Here is the procedure.

  1. Unplug the power cord and disengage the door from the opener.
  2. Afterward, loosen the two nuts that secure the chain tension bolt to the trolley.


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Low Headroom Garage Doors

Monday, August 31st, 2015 at 8:30 am by Dan Musick

We frequently get inquiries about low headroom garage door applications. A low headroom garage door is one where there is not enough clearance above the door to install a normal torsion spring assembly. The most common type of low headroom door is one with double low headroom garage door tracks.…

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Garage Door Parts – Australia Customer Finds DDM For Garage Door Needs

Wednesday, March 28th, 2012 at 2:56 pm by Dan Musick
An image of Australia through Google Earth where we ship garage door parts.

Adrian, a customer in Australia, found DDM Garage Doors online while in search of garage door rollers. With permission, I relay what he had to say after ordering and receiving the parts:

Hi Jean, Jim, and Team at DDM, I received the parcel on Saturday (took about 10 days).

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Installing Garage Door Springs – Safely and Right the First Time, Part 1

Thursday, March 22nd, 2012 at 1:13 pm by Dan Musick
An image of a standard bearing and a nylon bushing used when installing garage door springs.

So you’ve seen our page on installing garage door torsion springs …

In the process of digesting all the information, customers sometimes make a dangerous assumption.

When installing two garage door springs, using two bushings or bearings sounds reasonable – it seems to make sense.…

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High Lift Garage Door Conversion – We Track With Garage Owners Who Need Parts

Thursday, February 23rd, 2012 at 2:19 pm by Dan Musick
An image of a high lift garage door conversion kit.
High Lift Kit

The number of customers calling us to help convert their garage doors to high lift track systems has grown considerably over the past year. Furthermore, our ability to process high lift garage door conversions has always benefited from the input of our great technical staff, headed by owner Dan Musick.…

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Since 1997 the Gold Standard for Online Garage Door Parts

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Huge inventory of torsion springs for same or next day shipping! Here you will find all you need in the most common sizes of 1 3/4," 2," 2 1/4," and 2 5/8" inside diameter springs. Larger 3 3/4" and 6" inside diameter commercial and industrial springs may require a day or two to ship. You'll also find TorqueMaster Springs, Extension Springs, Self-Storage door springs, steel rolling door springs and springs for one piece single panel doors.

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