Please Note. Because of a problem with our payment processor, the shipping portion of your bill may not show up. If this occurs, please go to the invoice in your email and click the "Pay for Your Order Now" link to complete the payment.

Rough Edges on High Lift Drums - DDM Garage Doors Blog

Posted November 16th, 2015 at 12:24 pm by Dan Musick

In recent months we have received emails from customers who installed high lift kits, and now one of their cables is fraying or unraveling due to rough edges on the drums.

IMG_0290

This appears to be a problem with the foundry where the OMI 4-54 HL LD cable drums are made. The joints of the molds leave rough edges on the drums. These rough edges should be smooth, but the foundry is not consistent in grinding the edges.

Rough Drum Edges

In recent months we started grinding all these drums in our shop.

If you purchased one of our kits in the last two years, and if you have a high lift cable that is beginning to fray or unravel, we will provide new cables. Our YouTube video on “How to Replace Your Garage Door Cables” might be helpful to watch. You can file the rough edges on the drums, which would be less work. However, if you prefer, we will provide new drums as well. There will be no charge for the parts or shipping. Please provide your order number, if available. Otherwise, we can search our invoices by your name.

I apologize for any inconvenience resulting from this quality issue concerning the rough edges on the high lift drums.

This entry was filed under Customer Input, News, Technical Support. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

Leave a Reply

Your email address will not be published. Required fields are marked *


Unmatched Support. The Right Part. Verified Quality. DIY with Confidence!

Huge inventory of torsion springs for same or next day shipping! Here you will find all you need in the most common sizes of 1 3/4," 2," 2 1/4," and 2 5/8" inside diameter springs. Larger 3 3/4" and 6" inside diameter commercial and industrial springs may require a day or two to ship. You'll also find TorqueMaster Springs, Extension Springs, Self-Storage door springs, steel rolling door springs and springs for one piece single panel doors.

Shelves packed with every part you need to fix your doors.

Please note. Shipping times and costs have changed. Normal transit times are currently not guaranteed, even on next day and second day shipments. Shipping prices on items over eight feet have more than tripled.