If you are replacing a roller:
These instructions only apply if you are replacing the rollers between the bottom fixture and the top fixture of your garage door. These rollers are found along the side of the door except the very bottom and the very top. For instructions on replacing the roller secured by the top fixture view our tutorial titled Top Roller Replacement. For instructions on replacing the roller secured by the bottom fixture view our tutorial titled Bottom Roller Replacement.
We have also made a video to help you replace your garage door rollers in order to provide you a more audio-visual option while preparing to do your repair. Caution: The video was NOT designed to REPLACE the instructions below. The video is designed to INFORM the instructions. Protect yourself from serious injury and your property from further damage by reading all of the instructions below in addition to watching the video.
|1. Remove the bolts that secure the hinge to the garage door.|
|2. Remove the hinge and roller from the door. To remove the roller from the track, you will need to angle the stem toward the inside of the garage. Remove the roller from the hinge.|
|3. If you are replacing just your roller, insert the new roller into the old hinge. If you are replacing just a hinge, insert the old roller in the new hinge. If you are replacing both the hinge and roller, insert the new roller in the new hinge. The two ends of the hinge have holes for the lag screws. The end with a slot in the hinge must be on top, while the end with just a hole must be on the bottom.|
|4. Insert the roller in the track. Again, you will need to angle the roller toward the inside of the garage for it to enter the track. Line up the holes for the hinge.|
|5. Secure the hinge to the garage door. You may need to add another bolt if one of the old bolts is broken. If you used a drill with a socket extension or an impact wrench to secure the hinge, check the tightness of the bolts with a socket wrench, and tighten the bolts accordingly.|
YES, WE'RE OPEN FOR BUSINESS!Due to the Coronavirus and the Delta varation, we have changed our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way to do this is through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance and to place your order. When ready, we will call you and your parts will be available for pickup in the front entrance on the north side of the building. Longer items will be picked up on the south side loading dock. Please do not arrive until you have been notified that your order is ready.
COVID / DELTA VARIANT UPDATE! NO MASK, NO SERVICE! When picking up parts please wear a mask. If you don't bring one we'll gladly provide one. Please honor the six foot social distancing rule to protect yourself and our employees. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"
PLEASE NOTE: COVID has interrupted global supply distribution chains resulting in unprecedented delays on incoming door and dock industry products. The result is limited availability of many products, three month delays on incoming shipments, and an inflationary rate of over 50% just this year on many of our products.
PLEASE NOTE: DUE TO COVID-19 SHIPPING TIMES ARE NOT GUARANTEED, EVEN ON NEXT DAY AND SECOND DAY SHIPMENTS. NORMAL TRANSIT TIMES DO NOT APPLY.