This page should help you troubleshoot your garage door problems. While many problems that keep the door from opening are caused by broken springs, a lot of other parts could be keeping your door from functioning properly. One of the more difficult problems for Do-It-Yourselfers to diagnose is a worn cable pulley on an extension spring door. There are, of course, many other problems that can keep your garage door from functioning properly.
Click on a problem below to see the possible causes and solutions.
IMPORTANT NOTE REGARDING LOCAL PICKUPS: DDM is considered a life-sustaining company because we are an internet retail company that provides essential products. Due to the recent outbreak of Coronavirus, however, we are changing our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way is to order in advance through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance, to confirm availability of parts, and to place your order. Once ordered, your parts will be available for pickup in the lobby of our north side front entrance. Longer items will be picked up on the south side loading dock. Please honor the six foot social distancing rule. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"