La Grou Distribution Trusts DDM - DDM Garage Doors Blog

DDM Garage Doors recognizes and appreciates La Grou Distribution for its business and loyalty over the years.

Chicagoland warehousing and distribution services from La Grou roll on since 1964. Notable among La Grou’s logistics prowess is many years of helping facilitate the summer favorite, “Taste of Chicago,” which sees millions of visitors annually from the US and even abroad.

La Grou counts DDM Garage Doors a friend in their ongoing drive to supremacy in the distribution warehousing market. Aided by DDM’s parts and training, the garage doors of the Chicago area-based food distribution firm have been consistently and effectively maintained through this mutually beneficial relationship.

La Grou West Chicago Facility

Building manager Roy O’Donnell of La Grou Properties, which oversees the West Chicago facility, first found DDM’s supply catalog in the mid-1990s and gave Dan Musick a call.

Dan initially came out and trained Roy’s staff in the maintenance and repair of their 48 sectional and overhead doors. The distinctive and careful training approach worked well for the technicians. Since then, armed with the trusty catalog, Roy ably does job estimates and orders garage door tracks, cable, springs, and more parts on a regular basis, thereby keeping more doors in shape for longer periods. This is no small benefit, likely the number of garage door repairs that may crop up in a busy dock environment.

Also compelling for Roy is timely and accurate parts order fulfillment. Eventually, other La Grou locations began purchasing parts from DDM and receiving them via transfer from the West Chicago facility in addition to direct ordering. This was all received in a cost-effective way that encourages repeat ordering and a trustworthy business relationship.

But most important to Roy is the personal angle. He remarks that Dan “put a face with the name.” This refers to the thorough in-person training and follow-up Dan provided to help keep La Grou’s garage doors smoothly operational.

And indeed the forging of this business relationship has furthered Dan’s passion for the garage door industry and helping people in it.

Here’s to La Grou as we both roll into the future!

This entry was filed under Customer Input. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.