Posted January 5th, 2018 at 9:18 pm by Dan Musick
We had hit a quagmire in synchronizing our shopping cart with the FedEx website. I told our customer service rep, Kevin Kedzior, about the problem. It seemed insurmountable. However, in just a few days, he brought over two of FedEx’s top software guns, Justin Cagney and Ed Cohen. An hour later, all the pieces of the puzzle aligned.
Just as the best violinists make their performances seem effortless, so Kevin and his associates made the impossible look like a cakewalk. That’s the mark of true professionals.
Way to go, Kevin! Keep up the superb work! Now our garage door parts can be ordered without hesitation.
This entry was filed under About DDM, News. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.
Leave a Reply