Posted March 26th, 2015 at 4:28 pm by Dan Musick
About ten years ago, we uploaded our first page of DIY instructions now titled “How to Replace Garage Door Torsion Springs.”
Over the years, we added additional instructions, and about five years ago, we linked 10 or 15 tutorials to our DIY Instructions Page. We soon discovered that many of our customers like videos. Therefore, we created the DDM Garage Doors YouTube Channel to help them fix a variety of garage door and opener problems.
We continued producing videos that were linked to different parts of our site. As a result, we decided a few months ago to link all our instructions to a single page. I gave this task to Nate Rupsis, a software engineering student, who is now taking classes at the College of DuPage in Glen Ellyn, IL.
With the increasing number of tutorials, we thought it would be appropriate to introduce the term “Library” into the page title.
I frequently ask God what I should do in the business, and almost always, the thought comes to me: “Serve the customer.”
And this we endeavor to do. This is simple, but not easy. Writing is tedious. When developing instructions becomes a struggle, I remind myself and our employees that if anyone could do it, everyone would do it, and we’d be without our jobs.
One of the treasures we enjoy in this business is the satisfaction customers express when they succeed at a project they weren’t sure they could do. As one DIY-er expressed on a recent guestbook entry: “Thank you so much for making this information available. Last night I was able to replace the torsion springs on my garage door without incident. Today I am a hero in my home. . . My garage door works better now, and is balanced better than it ever has been.”
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