DDM Garage Doors no longer installs or repairs doors in the Chicago area, but we will help you find a local company to help you. In 2015 we sold that part of the business to a former employee, Matt Fernandes, who continues to do a great job here in Chicago and the suburbs.
Below you will find the names of some additional recommended companies that might be able to help you. If there is not a company near you please call or email us, or click the red "Contact us" button below. We are currently setting up a national database of honest and reliable companies to better serve our customers. If you know of a company you would recommend, please let us know. Or, if you need help finding a company please contact us and we'll try to find a reliable repair company in your area.
Many of these companies also service dock equipment. They have welders, safety equipment and the necessary tools to replace your pull chains, dock leveler springs, hold down units, and lip assist springs and shocks and just about anything else. Following are examples of the types of work qualified garage door companies across the United States can perform.
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Most door companies will replace broken torsion springs and extension springs on residential, commercial and industrial sectional overhead doors. Many will also replace springs on one-piece doors, steel rolling doors, and self-storage roll-up doors. Continuing to run your opener with a broken spring can cause even more expensive damage to your opener than just the springs. Get your door running safely and smoothly with new springs today!
At no extra cost, most door companies will lubricate your new torsion springs will be lubricated along with the hinges and rollers. Be sure to ask ahead of time. Also, ask for a general inspection to determine if there are any other problems or parts that are about to cause trouble in the near future.
Note: if you have multiple springs on a residential garage door we encourage, you to have both springs replaced. For more information regarding this recommendation, see our Frequently Asked Questions.
Due to the possible damage to life and property when extension springs break, we encourage the use of safety cables. If you already have safety cables, be sure they are reinstalled in your new extension springs. If you do not have safety cables, be sure to purchase them for your new extension springs or if some other work is being done on your door.
We also recommend new extension springs that lift within 20 pounds of the door weight.
In addition to having new springs installed, ask for a general inspection of your garage door including the hinges, rollers and basic operation of the door. You can also receive additional tips on how to minimize maintenance costs for your door over the next several of years. Just ask, but realize that many repair men are in a hurry.
Ask your service technician for more information regarding maintenance you can perform in order to keep your self-storage roll-up doors lasting longer.
While many steel rolling doors are found in commercial and industrial warehouses for use with basic operations, they are also commonly used as fire doors. Smaller steel rolling doors are also often found at other venues such as concession stands. Springs for these doors can also be replaced.
Check with your repair tech for additional advice regarding minor repairs you can make to keep your door operating. Sometimes minor repairs, lubrication and adjustments can substantially improve the life of your steel rolling door an operator.
If you have an operator, and if it is not functioning properly, have the technician provide and estimate for examining and repairing it. If you do not have an operator or are considering purchasing a new operator for your steel rolling door, you can see our PowerMaster Operators page, specifically the Model MG PowerMaster operators. Your service installer should be able to connect you with people in his company who can help you.
Garage doors and openers are the two primary components on most homes. Whenever either one fails, you will need to have it repaired in order for you to keep using your garage. Garage door companies across the nation have men who are trained to garage door openers and wel as the doors.
Typical opener brands include Chamberlain LiftMaster, Sears-Craftsman, Genie, Allstar, Stanley, and PowerMaster commercial and residential operators. You can easily have your opener from these or other manufacturers repaired.
Sections on garage doors often become damaged for various reasons - water damage erodes the bottom section, mice chew through wooden bottom sections, and cars sometimes strike the garage doors. If the damage is minimal, if the parts are still available, individual sections of your garage door can be replaced to keep the bugs and weather out of your garage. Steel sections from manufacturers such as Clopay, Wayne Dalton, Raynor, C.H.I. are still in production and these can usually be replaced. As with most manufacturers, however, many models have been discontinued and often the entire door needs to be replaced. Sections for most wood doors are no longer made. That is a dying market except for the new high end doors that cost many times the amount for standard doors.
Although springs are one of the most common parts that need to be replaced on residential as well as commercial and industrial doors, many other instances of damage cannot be repaired and require the replacement of parts. In more extreme instances, your entire door will need to be replaced. Door companies across the United States can replace garage doors and openers.
Damaged industrial, commercial and residential doors can also be replaced with new doors featuring the newest design technology. Your old door can be replaced with doors from the leading manufacturers including Raynor, Clopay, Wayne Dalton, and C.H.I. You can also have a door installed in a new opening. For more information regarding the costs for new residential garage doors, contact a local installing door company.
The major manufacturers of the residential openers you can have installed include Chamberlain LiftMaster, Sears Craftsman, Genie, Allstar and Stanley. Prices for the openers we carry are listed on our LiftMaster Residential Openers page.
Because commercial and industrial doors tend to be heavier, stronger and more durable operators are needed to safely assist in opening and closing your door. View our PowerMaster Operators or our LiftMaster Operators pages for prices on these.
The price for repairing garage door varies widely across the country. We normally advise checking reviews before committing to getting your door fixed.
Service and repair hours vary by company. Some companies offer 24 hour repairs at the same price; others charge double the price for repairs after ta certain time. Hours are usually posted on their web sites.
Many garage door web sites have their service area listed, and Google maps will often show their location and pictures of their facilities. Often calling a company outside the normal service area will cost more or it will possibly delay the time it takes for the repair company to arrive to service your door.
Many customers like to know more about the work that will be performed before calling a door company. If you want to be an informed buyer you can learn what we do by examining our do-it-yourself tutorials.
Service rates vary across the country. Most companies have fixed rates for repairs such as replacing broken torsion springs, but many are charge strictly time and materials. There is usually a minimum charge to come to your place. Quotations for new doors free, but many companies charge to come out and credit the call if you purchase the garage door from them. Commercial and industrial rates usually run $10 to $20 higher than residential rates, and dock leveler rates are normally higher than standard rates for commercial door repairs.
The standard company procedure for broken industrial and commercial torsion springs is usually to clamp, measure, and rewind your broken spring as a temporary repair until the new springs can be ordered. This allows the customer to continue using the door until the new spring or springs arrive. Hourly rates apply to clamping the spring. If the spring is a standard truck inventory part, however, it may not be necessary to clamp the spring.
These jobs are normally billed at flat rates which vary across the country. Replacing springs on eight foot high doors usually costs more than replacing springs on seven foot high doors. If the door has more than two springs or if the springs are bigger than normal because the door is heavier than normal, replacement is usually billed at time and materials.
The price for replacing cables varies widely across the country. If a cable breaks on one side, do not try to close the door as you may damage the tracks and other components, doubling or tripling the cost of the fixing the original problem.
We also offer in-house training seminars to train garage door company employees and wel as maintenance workers in garage door repair. Many garage door technicians haven't had the opportunity to be properly trained and we've helped a number hone their skills. We've also helped many start their own installation and repair companies.
Warranties vary across the country. Be sure to get the warranty in writing and make note of the parts and price difference. I heard of one company in Texas that was providing lifetime warranties on residential spring replacements. There was no charge for the springs, but they charged exhorbitantly for the labor. Also, remember that warranty coverage is based on normal use and does not cover abuse or acts of God.
IMPORTANT NOTE REGARDING LOCAL PICKUPS: DDM is considered a life-sustaining company because we are an internet retail company that provides essential products. Due to the recent outbreak of Coronavirus, however, we are changing our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way is to order in advance through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance, to confirm availability of parts, and to place your order. Once ordered, your parts will be available for pickup in the lobby of our north side front entrance. Longer items will be picked up on the south side loading dock. Please honor the six foot social distancing rule. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"