In this tutorial, you will learn how to replace the cone and spacer in your TorqueMaster torsion spring. Often customers confuse TorqueMaster One with TorqueMaster Plus and they order springs with the incorrect winder cones. The quickest fix for this is to remove the cones from the old springs and install them in the new springs. Otherwise, the shipping cost to return the incorrect springs and to ship the new springs is more than the cost of the springs.
Some of the older TorqueMaster springs had black winder cones for .721 inch ID springs and these are not compatible with the new .65 inch ID springs. When this occurs we can provide just the winder cones and save on the shipping costs for the customer.
On international shipments we can sometimes remove the cone and spacer and ship the spring in the less expensive USPS packages. In these cases the customer reuses his existing 3/8 inch diameter spacer tube. If you decide to do this please get from us the length needed for cutting your old spacer.
This process is best completed with a vise, a hammer, a punch or screwdriver, a pair of vise grips, a pipe wrench, and a cloth for cleaning grease off the winder cone.
YES, WE'RE OPEN FOR BUSINESS!Due to the Coronavirus and the Delta varation, we have changed our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way to do this is through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance and to place your order. When ready, we will call you and your parts will be available for pickup in the front entrance on the north side of the building. Longer items will be picked up on the south side loading dock. Please do not arrive until you have been notified that your order is ready.
COVID / DELTA VARIANT UPDATE! NO MASK, NO SERVICE! When picking up parts please wear a mask. If you don't bring one we'll gladly provide one. Please honor the six foot social distancing rule to protect yourself and our employees. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"
PLEASE NOTE: COVID has interrupted global supply distribution chains resulting in unprecedented delays on incoming door and dock industry products. The result is limited availability of many products, three month delays on incoming shipments, and an inflationary rate of over 50% just this year on many of our products.
PLEASE NOTE: DUE TO COVID-19 SHIPPING TIMES ARE NOT GUARANTEED, EVEN ON NEXT DAY AND SECOND DAY SHIPMENTS. NORMAL TRANSIT TIMES DO NOT APPLY.