YES, WE'RE OPEN FOR BUSINESS! Due to the Coronavirus with the Delta and Omicron varations, we have changed our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way to do this is through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance and to place your order. When ready, we will call you and your parts will be available for pickup in the front entrance on the north side of the building. Longer items will be picked up on the south side loading dock. Please do not arrive until you have been notified that your order is ready.
COVID / DELTA / OMICRON VARIANT UPDATE! NO MASK, NO SERVICE! When picking up parts please wear a mask. If you don't bring one we'll gladly provide one. Please honor the six foot social distancing rule to protect yourself and our employees. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus.
DELAYS AND INFLATION: COVID has interrupted global supply distribution chains resulting in unprecedented delays on incoming door and dock industry products. The result is limited availability of many products, two to three month delays on incoming shipments, and an inflationary rate of over 100% on most of our products, and 200-300% on many of our core products such as springs and cones.
SHIPPING CHANGES: Shipping times are currently not guaranteed, even on next day and second day shipments. Normal transit times do not apply. Shipping prices on items over 10 feet long have tripled in many cases.
SPRING WIRE AND CONE SHORTAGES: We currntly have a good inventory of 2" ID springs and cones. However, due to cone and wire shortages, we currently do not have cones for the residential 1 3/4" and 2 1/4" ID springs. For these sizes many customers are reusing their existing cones. If you need the larger inside diameter springs for commercial doors, there will be a one to two month delay on your order. If you are willing to wait two months for your springs, please note that in the comment section of your order. We deeply regret the hardships this will create for many of our customers.