YES, WE'RE OPEN FOR BUSINESS!Due to the Coronavirus with the Delta and Omicron varations, we have changed our local order pickup policy at our West Chicago location. To pick up an order you will need to order first. The quickest way to do this is through our online shopping cart. There you can select the local pickup option. Or, you can call 630-293-1337 for assistance and to place your order. When ready, we will call you and your parts will be available for pickup in the front entrance on the north side of the building. Longer items will be picked up on the south side loading dock. Please do not arrive until you have been notified that your order is ready.
COVID / DELTA VARIANT UPDATE! NO MASK, NO SERVICE! When picking up parts please wear a mask. If you don't bring one we'll gladly provide one. Please honor the six foot social distancing rule to protect yourself and our employees. Thank you for your patience and understanding as we all navigate this challenge together. More information is available on our blog titled DDM Adjusts to the COVID-19 Coronavirus. In the same article you will also find documentation and an answer to the question: "Is a garage door repair company a life sustaining business?"
PLEASE NOTE: COVID has interrupted global supply distribution chains resulting in unprecedented delays on incoming door and dock industry products. The result is limited availability of many products, two to three month delays on incoming shipments, and an inflationary rate of over 100% in 2021 on many of our core products such as springs.
PLEASE NOTE: DUE TO COVID-19 SHIPPING TIMES ARE NOT GUARANTEED, EVEN ON NEXT DAY AND SECOND DAY SHIPMENTS. NORMAL TRANSIT TIMES DO NOT APPLY.
PLEASE NOTE: Due to spring and cone shortages, we will be converting to different spring inside diameters, different wire sizes, and substituting new cones with refurbished cones. If we provide refurbished cones we will credit you $12.50 per set. If we make any other changes we will contact you by phone, email or by noting the changes on your packing list.