Posted January 5th, 2018 at 9:18 pm by Dan Musick
We had hit a quagmire in synchronizing our shopping cart with FedEx website. I told our customer service rep, Kevin Kedzior, about the problem. It seemed insurmountable. In just a few days he brought over two of FedEx’s top software guns, Justin Cagney and Ed Cohen. An hour later all the pieces of the puzzle were aligned.
Just as the best vioinists make their performances seem effortless, so Kevin and his associates made the impossible look like a cake walk. That’s the mark of true professionals.
Way to go, Kevin! Keep up the superb work!