Posted November 3rd, 2017 at 5:25 pm by Dan Musick
Many years ago I was replacing a gear on a Chamberlain/Liftmaster/Sears opener. I had learned from previous jobs that the top neck of the drive shaft often wears from dried grease. I put two and two together and I concluded that if I replaced just the gear, I would probably need to return in a few months to replace the drive shaft and another gear because it is not possible to purchase just the drive shaft.
At the time each repair cost over a third of the price of a new opener. What should I do? Then I asked, “What would Jesus do?” And I thought, Jesus would not just replace the gear; He would also clean and lube the neck of the drive shaft. He would treat others, in this case the customer, the way I would want to be treated if I were the customer. That’s the golden rule.
I attend Bethel Baptist Church where redeemed sinners learn to be more like Jesus. In our small group last night, David Kells, one of the elders, wrote on the white board two words, “excellence” and “obedience.” Then he asked, “Which is more important?”
The answer that quickly came to my mind is “obedience.” Treating customers the way I want to be treated – obeying Jesus’ golden rule – will produce excellence in all we do.
When I sold our service and installation company to Matt’s Garage Doors, I reminded Matt to honor Christ in all he does, not to worry about reviews, and to continue serving customers as he did so well when working for us. And I remind him and our employees even now: “Pursue Christ’s standard of perfection and it will inform every dimension of our work. Sacrificing to serve a customer is as much a part of our worship as singing the rich hymns of our faith on Sunday morning.”
We are different because of our hope. As we were reminded last night, God has shown us mercy – not giving us the punishment we deserve, and He’s shown us grace – giving us the joy we don’t deserve. We received that hope through faith in Christ’s perfect life, His death for us, and His resurrection from the dead. It’s good news indeed!
The reality is that our lives are hidden in Christ. (Colossians 3:3) And, as the quote on our church’s website reminds us, “I have been crucified with Christ; it is no longer I who live, but Christ lives in me.” (Galatians 2:20) If you see anything commendable in us, it is Christ you see, His work, not ours.
It is for His kingdom and His glory that this business exists.