Posted July 14th, 2017 at 2:58 pm by Andrew Koetters
DDM Garage Doors is a retail garage door parts company, but sometimes customers contact us for help getting their doors professionally repaired. What is the best way to find a reputable garage door repair company? Here are some suggestions.
Check Online Reviews
Online sources can help you determine what fellow consumers are saying about prospective service companies.
Yelp®, Facebook®, Google™ Reviews – Social media is helpful because you will find honest and thorough reviews directly from customers and their personal experience. But beware of false reviews posted by greedy competitors or by the companies themselves, trying to create a false image. Here’s one posted by Tommy a while back to discourage customers from buying from us.
Better Business Bureau® (BBB®) – The BBB is helpful for a verified, accurate, and professional rating of a company. A BBB accredited business and the accompanying rating is based on customer reviews, filed and resolved complaints, time in business, and known business practices. If a company is an accredited business and boasts a B+ or better rating, you can be pretty sure that they will treat their customers fairly and honestly. Do realize, however, that many A+ rated companies are rated high only because there was a problem requiring the customer to contact the BBB. A satisfactory settlement will restore a company to the A+ rating. Better companies will settle problems before the customer has to go to the BBB to resolve the difference.
Ripoff Report® – A lesser known service, but extremely helpful, the Ripoff Report is a good last search to make sure there are not major complaints against a company. This source is where you will find any major negative reviews or rip-offs from a certain company.
Look Out for Bad Business Practices
A good test of a reputable company is how they treat their customers, and if they operate their business in an honest, fair, and trustworthy manner. If a company tries something that just doesn’t feel right, it probably isn’t, and you’re probably not the first customer to suspect the company is not reputable.
Not keeping appointments – A reputable company will do everything they can to honor their appointment, and if they cannot make it on time, they will let you know. If you have a scheduled service time of 1-3 PM, and they show up at six, they probably don’t value their customers’ time and schedules like they should.
Drastic Increases to Quoted Service – Honest businesses will always try to give their customers the best price, and the most accurate quote based on the service requested. If the charge varies they notify the customer before performing the work. Beware of those who stiff customers with the classic bait and switch technique.
Up-selling Parts – When it comes to garage door repairs, only the broken or damaged parts need to be replaced. There are some situations where parts have been discontinued and parts need to be upgraded. If the cost varies from the quoted price this should not be done without first notifying the customer. There are other times when the door and opener need standard routine maintenance, but beware when companies insist you change more of the parts than you need.